Privacy Policy

This Privacy Policy describes how [STORE NAME] ("we", "us", or "our") collects, uses, and shares information about you when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our store, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the store, we collect information about the individual web pages or products you view, what websites or search terms referred you to our store, and how you interact with the store.

When you make or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

We may also collect information you provide directly to us, such as when you create an account, contact us for support, or participate in any interactive features of our services.

2. How We Use Your Information

We use the Order Information that we collect generally to:

  • Fulfil any orders placed through the store (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations)
  • Communicate with you about your order, account, or customer service requests
  • Screen our orders for potential risk or fraud
  • Provide you with information or advertising relating to our products or services, where you have opted in to receive such communications
  • Improve and optimise our store (for example, by generating analytics about how our customers browse and interact with the store)
  • Comply with applicable laws and regulations, including India's Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

3. Sharing Your Information

We share your Personal Information with third parties only as described below:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
  • Payment Processors: We use payment processors (such as Razorpay, PayU, or others) to handle transactions securely. These processors adhere to the standards set by PCI-DSS.
  • Shipping Partners: We share your shipping address and contact details with our logistics and courier partners solely to fulfil your order.
  • Analytics: We may use tools like Google Analytics to help us understand how our customers use the store. You can read about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Cookies

We use cookies and similar tracking technologies to track activity on our store and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

  • Essential Cookies: Necessary for the store to function properly (e.g., maintaining your shopping cart and login session)
  • Analytics Cookies: Help us understand how visitors interact with our store so we can improve the experience
  • Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our campaigns

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our store may not function properly.

5. Third-Party Services

Our store may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Third-party service providers we use may include:

  • Shopify – eCommerce platform
  • Google Analytics – website analytics
  • Payment gateways – secure payment processing
  • Email marketing tools – customer communications (where applicable)

Each of these third parties has their own privacy policy governing the data they collect and process.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Our store is hosted on Shopify, which provides a secure, PCI-DSS compliant environment. All payment transactions are encrypted using SSL technology. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights as a Customer

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights regarding your personal data:

  • Right to Access: You may request a copy of the personal information we hold about you
  • Right to Correction: You may request that we correct any inaccurate or incomplete personal information
  • Right to Erasure: You may request that we delete your personal information, subject to certain legal obligations
  • Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw it at any time
  • Right to Grievance Redressal: You have the right to have your grievances addressed in a timely manner

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

8. Children's Privacy

Our store is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

Last updated: 4/17/2026

10. Contact Us

For questions, concerns, or to exercise your data rights, please contact us:

PRELOVED STORIES
Email: prelovedstories.pk@gmail.com

We are committed to resolving any complaints about our collection or use of your personal information. If you are not satisfied with our response, you may contact the relevant data protection authority in India.